🔒 Why Become a Coastline Contracted Account?

Priority Service

When equipment fails, you're first in line. You skip the queue and receive guaranteed rapid response based on your agreed Service Level Agreement (SLA) — as quick as a 2-hour emergency response - even during peak demand. That’s hard to match in our world, and it’s what sets Coastline apart.

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“We used to wait 2–3 days for service. Now we wait 2 hours — and never worry.”

Fully Custom Agreements — Built Around You

You don’t fit in a box. Neither do our service plans. No two operations are alike — so we don’t force one-size-fits-all contracts. We meet with you, walk your facilities, and build a tailored plan that includes SLAs, equipment lists, PM schedules, and billing that works for your budget.

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📦 Options include:

• Hot-side, cold-side, hvac or full-service coverage

• Flexible monthly payment terms

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“They built our agreement like they were part of our operations team — not just a vendor.”

24/7 Emergency Access

Your kitchen doesn’t close. Neither do we. As a contracted client, you gain access to our after-hours emergency dispatch line, connecting you with our on-call service team 365 days a year. No delays. Just trained Coastline techs ready to move. Nights, weekends, holidays — we’re there.

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“It was 10pm. A walk-in failed. Coastline picked up, dispatched immediately, and saved our inventory.”

Predictable Costs. Peace of Mind. Operational Confidence.

Your equipment’s protected. Your stress is gone. When you're contracted with Coastline, you’re not just getting better service — you're investing in consistency, stability, and the peace of mind that comes with knowing someone always has your back.

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💰 No surprise invoices. No lost weekends. No chasing vendors. Just uptime.

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“It’s not a service plan. It’s insurance for our entire operation.”

Customized, Proactive Planned Maintenance That Works

We design a plan around your gear, season, and risk profile. Most breakdowns are avoidable. Our PM programs are custom-tailored to each client and executed on a cadence that matches your operation — typically bi-monthly, quarterly, or bi-annually.

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🛠️ Plans include:

• Equipment-specific inspections

• Drain, coil, gasket, and temp checks

• Cleaning and performance tuning

• Compliance-ready reporting

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“Their PM service uncovered three issues before they became disasters.”

How It Works

1. We evaluate your equipment and facility needs

2. We co-develop a service agreement (SLA, PM schedule, coverage scope)

3. You pay monthly — and get year-round priority service

💡 All service agreements are 12-month commitments with monthly billing. Cancel anytime with proper notice.